BSNL Customer care numbers

BSNL Cutomer care numbers

The State owned company BSNL has setup an IVRS (Interactive voice Response System) to help customers in a single window concept . You can book or contact these customers service numbers from your mobile also.

BSNL IVRS complaint numbers are 
BSNL Help line : 198 (For fault booking and complaint status enquiry)


BSNL Customer Service 24x7 numbers

BSNL Toll-Free Numbers

BSNL ServiceToll-free numbers
Landline – Other Mobile Network1800 345 1500 
WLL / CDMA1800 180 1502 
BSNL Mobile (GSM) Post-Paid / Prepaid1800 180 1503 
Broadband Complaint Booking1800 345 1504 
BSNL – For MPLS & Other Data Services1800 425 1957 
Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre18004257007
DND (Do Not Disturb) from Landline / Mobile1909

Land line / Phone related

1500 from BSNL mobile or Landline
1800-345-1500 from other operator mobile or Landline

Broadband / Bharat fiber / Airfibre /BSNL fibernet

1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline

Mobile / 4G prepaid and post-paid services

1503 from BSNL mobile or Landline
1800-345-1503 from other operator mobile or Landline

Enterprise Services / Leased lines /circuits/ MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc

Toll- free Number 18004257007
SMS Short Code for BSNL-57007
SMS Other Operators-9482157007
Email Id-ebenquiry@bsnl.co.in
Leased Line Call Centre: 1800-425-1957

COMPLAINTS via Email (PAYMENTS RELATED ONLY):

 For payment related complaints you can write an email to portalhelpdesk@bsnl.co.in


State-Wise BSNL Customer Care number

For any queries you can reach to BSNL Customer Care using the above listed numbers. However if you are Non-BSNL number, use the numbers listed below.

State NamesBSNL Customer Care number
Andaman & Nicobar03192-233800
Andhra Pradesh & Telangana040-23201212
Assam0361-2736394
Bihar0612-2205900
Chhattisgarh0771-2229300
Gujarat 079-26481366
Himachal Pradesh 0177-2628880
Calcutta033-22438000
Jharkhand 0651-2208800
Haryana 0171-2602700
Jammu & Kashmir 0191-2477222/0191-2477789
Karnataka 080-25555111/080-22865300
Kerala0471-2306600
Madhya Pradesh 0755-2570700
Maharashtra 022-26619001
Odisha 0674-2535399

Sate-Wise BSNL Customer Care Email ID's

StateBSNL Customer Care email ID
Andaman & Nicobarcgm_an@bsnl.co.in
Andhra Pradeshpg_ap_gmo@bsnl.co.in
Assamgmadmin_assam@bsnl.co.in
Bihargmo_bihar@bsnl.co.in
Chhattisgarhsuseelagopi.sg@gmail.com
Gujarat gmnwocfa@gmail.com
Himachal Pradesh app_auth_hp@bsnl.co.in
Calcuttagmsmctd@bsnl.co.in
Jharkhand gmcfajkd@gmail.com
Haryana gm_cfa_hr@bsnl.co.in
Jammu & Kashmir gmcfajk@gmail.com/ gmnwpcmjk@gmail.com
Karnataka appellate_msktk@gmail.com/gmhrabgtd@gmail.com
Keralagmhrkerala@gmail.com
Madhya Pradesh gm_regulation@bsnl.co.in
Maharashtra gmnwocfa@bsnl.co.in
North East gmhrne1@gmail.com
Odisha gmcfaor@gmail.com

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