BSNL Complaint number or Where to complaint BSNL problem

 Where to give complaint for BSNL service problem or failure?

The State owned company BSNL has setup an IVRS (Interactive voice Response System) to help customers in a single window concept . You can book or contact these customers service numbers from your mobile also.

BSNL IVRS complaint numbers are 

BSNL Help line : 198 (For fault booking and complaint status enquiry)

BSNL Customer Service 24x7 numbers

BSNL Toll-Free Numbers

BSNL Service	Toll-free numbers
Landline – Other Mobile Network	1800 345 1500
WLL / CDMA	1800 180 1502
BSNL Mobile (GSM) Post-Paid / Prepaid	1800 180 1503
Broadband Complaint Booking	1800 345 1504
BSNL – For MPLS & Other Data Services	1800 425 1957
Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre	18004257007
DND (Do Not Disturb) from Landline / Mobile	1909

Land line / Phone related

1500 from BSNL mobile or Landline
1800-345-1500 from other operator mobile or Landline

Broadband / Bharat fiber / Airfibre /BSNL fibernet

1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline

Mobile / 4G prepaid and post-paid services

1503 from BSNL mobile or Landline
1800-345-1503 from other operator mobile or Landline

Enterprise Services / Leased lines /circuits/ MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc

Toll- free Number 18004257007
SMS Short Code for BSNL-57007
SMS Other Operators-9482157007
Email Id-ebenquiry@bsnl.co.in
Leased Line Call Centre: 1800-425-1957

COMPLAINTS via Email (PAYMENTS RELATED ONLY):

 For payment related complaints you can write an email to portalhelpdesk@bsnl.co.in

State-Wise BSNL Customer Care number

For any queries you can reach to BSNL Customer Care using the above listed numbers. However if you are Non-BSNL number, use the numbers listed below.

State Names	BSNL Customer Care number
Andaman & Nicobar	03192-233800
Andhra Pradesh & Telangana	040-23201212
Assam	0361-2736394
Bihar	0612-2205900
Chhattisgarh	0771-2229300
Gujarat	079-26481366
Himachal Pradesh	0177-2628880
Calcutta	033-22438000
Jharkhand	0651-2208800
Haryana	0171-2602700
Jammu & Kashmir	0191-2477222/0191-2477789
Karnataka	080-25555111/080-22865300
Kerala	0471-2306600
Madhya Pradesh	0755-2570700
Maharashtra	022-26619001
Odisha	0674-2535399

Sate-Wise BSNL Customer Care Email ID's

State	BSNL Customer Care email ID
Andaman & Nicobar	cgm_an@bsnl.co.in
Andhra Pradesh	pg_ap_gmo@bsnl.co.in
Assam	gmadmin_assam@bsnl.co.in
Bihar	gmo_bihar@bsnl.co.in
Chhattisgarh	suseelagopi.sg@gmail.com
Gujarat	gmnwocfa@gmail.com
Himachal Pradesh	app_auth_hp@bsnl.co.in
Calcutta	gmsmctd@bsnl.co.in
Jharkhand	gmcfajkd@gmail.com
Haryana	gm_cfa_hr@bsnl.co.in
Jammu & Kashmir	gmcfajk@gmail.com/ gmnwpcmjk@gmail.com
Karnataka	appellate_msktk@gmail.com/gmhrabgtd@gmail.com
Kerala	gmhrkerala@gmail.com
Madhya Pradesh	gm_regulation@bsnl.co.in
Maharashtra	gmnwocfa@bsnl.co.in
North East	gmhrne1@gmail.com
Odisha	gmcfaor@gmail.com