BSNL Complaint number or Where to complaint BSNL problem

 Where to give complaint for BSNL service problem or failure?

The State owned company BSNL has setup an IVRS (Interactive voice Response System) to help customers in a single window concept . You can book or contact these customers service numbers from your mobile also.

BSNL IVRS complaint numbers are 
BSNL Help line : 198 (For fault booking and complaint status enquiry)

BSNL Customer Service 24x7 numbers

BSNL Toll-Free Numbers

BSNL ServiceToll-free numbers
Landline – Other Mobile Network1800 345 1500 
WLL / CDMA1800 180 1502 
BSNL Mobile (GSM) Post-Paid / Prepaid1800 180 1503 
Broadband Complaint Booking1800 345 1504 
BSNL – For MPLS & Other Data Services1800 425 1957 
Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre18004257007
DND (Do Not Disturb) from Landline / Mobile1909

Land line / Phone related

1500 from BSNL mobile or Landline
1800-345-1500 from other operator mobile or Landline

Broadband / Bharat fiber / Airfibre /BSNL fibernet

1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline

Mobile / 4G prepaid and post-paid services

1503 from BSNL mobile or Landline
1800-345-1503 from other operator mobile or Landline

Enterprise Services / Leased lines /circuits/ MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc

Toll- free Number 18004257007
SMS Short Code for BSNL-57007
SMS Other Operators-9482157007
Email Id-ebenquiry@bsnl.co.in
Leased Line Call Centre: 1800-425-1957

COMPLAINTS via Email (PAYMENTS RELATED ONLY):

 For payment related complaints you can write an email to portalhelpdesk@bsnl.co.in


State-Wise BSNL Customer Care number

For any queries you can reach to BSNL Customer Care using the above listed numbers. However if you are Non-BSNL number, use the numbers listed below.

State NamesBSNL Customer Care number
Andaman & Nicobar03192-233800
Andhra Pradesh & Telangana040-23201212
Assam0361-2736394
Bihar0612-2205900
Chhattisgarh0771-2229300
Gujarat 079-26481366
Himachal Pradesh 0177-2628880
Calcutta033-22438000
Jharkhand 0651-2208800
Haryana 0171-2602700
Jammu & Kashmir 0191-2477222/0191-2477789
Karnataka 080-25555111/080-22865300
Kerala0471-2306600
Madhya Pradesh 0755-2570700
Maharashtra 022-26619001
Odisha 0674-2535399

Sate-Wise BSNL Customer Care Email ID's

StateBSNL Customer Care email ID
Andaman & Nicobarcgm_an@bsnl.co.in
Andhra Pradeshpg_ap_gmo@bsnl.co.in
Assamgmadmin_assam@bsnl.co.in
Bihargmo_bihar@bsnl.co.in
Chhattisgarhsuseelagopi.sg@gmail.com
Gujarat gmnwocfa@gmail.com
Himachal Pradesh app_auth_hp@bsnl.co.in
Calcuttagmsmctd@bsnl.co.in
Jharkhand gmcfajkd@gmail.com
Haryana gm_cfa_hr@bsnl.co.in
Jammu & Kashmir gmcfajk@gmail.com/ gmnwpcmjk@gmail.com
Karnataka appellate_msktk@gmail.com/gmhrabgtd@gmail.com
Keralagmhrkerala@gmail.com
Madhya Pradesh gm_regulation@bsnl.co.in
Maharashtra gmnwocfa@bsnl.co.in
North East gmhrne1@gmail.com
Odisha gmcfaor@gmail.com

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